It may happen that the ordered size of your garment does not fit. We would like to help you and exchange the goods for the same type but with the corresponding size. Returned goods must be undamaged and unused and if possible in their original packaging. To exchange goods, follow these steps:
The detailed procedure for changing clothing size:
1. Print “Form-Exchange-Return-Claim-of-Purchased-Product.pdf”. (download here)
2. In the form, fill in your contact details and the name of the goods (including the size and quantity) you will return.
3. Tick the reason, in this case, “Exchange of Size”.
4. In the form, enter the size of the goods that you are interested in instead of the original order.
5. Send the form and the insured goods to the address shown in the table here (do not send the shipment to cash on delivery).
6. Write to us at info (at) eliterebels.eu. Subject: “I want Exchange of Size”. Provide the following information in the email: Size change + order number.
We will confirm your exchange and send you a new size.